Attouch

Terms of Service

Attouch - Attachment & Relationship Wellness App

Last Updated: 22 March 2026

1. Scope and Contracting Party

1.1 Provider

These Terms of Service ("Terms") govern the use of the Attouch application ("App") and related services ("Services"), operated by Attouch ("Attouch", "we", "us").

Contact:

1.2 Scope

These Terms apply to all users of the App and Services, regardless of whether access is via the mobile application, website, or other means.

1.3 Acceptance of Terms

By registering a user account or using the Services, you agree to these Terms. If you do not agree to these Terms, you may not use the App or Services.

1.4 Supplementary Documents

The following documents form part of these Terms and are incorporated by reference:

2. Service Description

2.1 Overview of Services

Attouch is a wellness app for personal growth and relationship development. The App offers:

  • Attachment Style Assessment: A self-assessment questionnaire to identify your attachment style based on established psychological models
  • Journaling: Tools for self-reflection and recording personal thoughts and experiences
  • Educational Modules: Informative content on attachment theory, communication, and relationship dynamics
  • Exercises: Practical exercises to promote secure attachment patterns and emotional intelligence
  • Bond Feature: Option to share certain content and exercises with a trusted person

2.2 No Guarantee of Specific Results

We strive to provide high-quality content and tools. However, the results of using the App depend on many individual factors. We make no guarantee of specific results or improvements.

3. Important Notice - Not a Medical Service

3.1 Attouch is Not a Medical Application

PLEASE READ THIS SECTION CAREFULLY.

Attouch is a wellness and self-help app to support your personal growth and relationship development. Attouch is not a medical device and does not provide medical, therapeutic, or psychological treatment.

3.2 Not a Substitute for Professional Help

The App and its content:

  • Do not replace advice, diagnosis, or treatment by a physician, psychologist, psychotherapist, or other qualified professionals
  • Are not intended to diagnose, treat, cure, or prevent mental health conditions or disorders
  • Do not constitute medical, psychotherapeutic, or psychological advice
  • Do not establish a doctor-patient relationship or therapeutic relationship

3.3 Recommendation to Consult Professionals

If you suffer from mental health issues, are in a crisis, or need professional support, please contact a qualified specialist physician, psychologist, or psychotherapist.

3.4 Emergency Notice

ATTOUCH IS NOT SUITABLE FOR EMERGENCIES.

If you are in an acute crisis, having suicidal thoughts, or want to harm yourself or others, please contact immediately:

  • Emergency: 112 (Europe-wide)
  • Germany Crisis Helplines:
    • 0800 111 0 111 (free, 24/7)
    • 0800 111 0 222 (free, 24/7)
  • International Crisis Lines:
    • USA: 988 (Suicide & Crisis Lifeline)
    • UK: 116 123 (Samaritans)
    • Other countries: findahelpline.com
  • Psychiatric Emergency Services at your local hospital

The App is not designed for use in crisis situations and cannot provide immediate assistance.

3.5 Personal Responsibility

By using the App, you confirm that you:

  • Use the information and exercises at your own responsibility
  • Understand that the App is not a substitute for professional medical or psychological treatment
  • Will consult a qualified professional if you have health concerns

4. Access and Registration

4.1 Registration

To use certain features of the App, you must create a user account. When registering, you agree to:

  • Provide truthful, accurate, and complete information
  • Keep this information up to date
  • Not provide false identities or impersonate another person

4.2 Registration Confirmation

After registration, you will receive a confirmation email at the email address you provided. Please confirm your email address to be able to use all features of the App.

4.3 Technical Requirements

To use the App, you need:

  • A compatible mobile device (iOS or Android)
  • An active internet connection
  • Sufficient storage space for the App

Current system requirements can be found in the respective app store. You are responsible for providing the technical requirements and the associated costs (e.g., internet fees).

5. Use by Minors

5.1 Minimum Age

Use of Attouch is reserved for persons who have reached the age of 16.

5.2 Parental Consent

If you are between 16 and 18 years old, you may only use the App with the consent of your parents or legal guardians. By registering, you confirm that such consent has been obtained.

5.3 Processing of Personal Data of Minors

Pursuant to Article 8 GDPR and German law, the consent of legal guardians is required for the processing of personal data of persons under 16 years of age. We do not knowingly process personal data of persons under 16 years of age without this consent.

5.4 Reporting Unauthorized Use

If you become aware that a person under 16 years of age has created a user account without appropriate consent, please contact us immediately at info@attouch.app.

6. User Account and Security

6.1 Account Security

You are responsible for keeping your login credentials (email address and password) confidential. Please:

  • Choose a secure password
  • Do not share your login credentials with third parties
  • Log out after each session, especially when using shared devices

6.2 Unauthorized Use

You are obliged to inform us immediately if you detect or suspect unauthorized access to your account. Contact us at info@attouch.app.

6.3 Responsibility for Account Activities

You are responsible for all activities that occur through your user account, unless you have immediately informed us of unauthorized use and have taken all reasonable measures to protect your account.

7. Right of Withdrawal

7.1 Withdrawal Policy

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day of the conclusion of the contract.

To exercise the right of withdrawal, you must inform us

Attouch Email: info@attouch.app

of your decision to withdraw from this contract by an unequivocal statement (e.g., a letter sent by post or email). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

7.2 Effects of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. For this reimbursement, we will use the same means of payment as you used for the original transaction, unless you have expressly agreed otherwise; in no event will you be charged for such reimbursement.

7.3 Model Withdrawal Form

(If you want to withdraw from the contract, please complete this form and return it.)

To:

Attouch

Email: info@attouch.app

I/We () hereby give notice that I/We () withdraw from my/our (*) contract for the provision of the following service:

Attouch

Ordered on () / received on (): _______________

Name of consumer(s): _______________

Address of consumer(s): _______________

Signature of consumer(s) (only if this form is notified on paper): _______________

Date: _______________

(*) Delete as appropriate.

7.4 Subscriptions via App Stores

For subscriptions made through the Apple App Store or Google Play Store, the withdrawal and refund policies of the respective app store also apply. Please contact the respective app store for refund requests.

8. User Obligations

8.1 General Obligations

You agree to:

  • Use the App and Services only for lawful purposes and in accordance with these Terms
  • Not provide false, misleading, or fraudulent information
  • Respect the rights of other users and third parties

8.2 Prohibited Actions

The following is prohibited:

  • Interfering with or disrupting the operation of the App
  • Attempting to gain unauthorized access to systems or data
  • Distributing malware (viruses, trojans, etc.)
  • Creating or distributing content that:
    • Is unlawful, offensive, defamatory, or threatening
    • Violates the privacy or rights of third parties
    • Is harmful to minors or pornographic
    • Incites illegal activities
  • Impersonating another person or using false identities

8.3 Consequences of Violations

In the event of violations of these Terms, we are entitled to:

  • Temporarily suspend the user account
  • Permanently delete the user account
  • Restrict or deny access to the App
  • Take legal action

9. Intellectual Property

9.1 Ownership by Attouch

The App, including all texts, graphics, images, logos, audio and video content, software, databases, and other materials ("Content"), is protected by copyright and is owned by Attouch or our licensors. All rights are reserved.

9.2 License to Use

Upon registration, you receive a limited, non-exclusive, non-transferable, revocable license for personal, non-commercial use of the App in accordance with these Terms.

9.3 Your Content

You retain all rights to the content you create in the App (e.g., journal entries). By using the App, you grant us a limited license to store, process, and display your content to the extent necessary to provide the Services.

9.4 Feedback

If you provide us with feedback, suggestions, or improvement ideas, you grant us the right to use and develop them free of charge.

10. Liability

10.1 Unlimited Liability

We are liable without limitation for damages arising from injury to life, body, or health based on intentional or negligent breach of duty by us, our legal representatives, or vicarious agents.

We are also liable without limitation for other damages based on intentional or grossly negligent breach of duty by us, our legal representatives, or vicarious agents.

10.2 Limited Liability

In cases of slightly negligent breach of material contractual obligations (cardinal obligations), our liability is limited in amount to the foreseeable, typically occurring damage at the time of conclusion of the contract. Material contractual obligations are those obligations whose fulfillment enables the proper performance of the contract in the first place and on whose compliance the contractual partner may regularly rely.

10.3 Exclusion of Liability

Beyond the above, liability by Attouch is excluded.

10.4 Exceptions

The foregoing limitations of liability do not apply to claims under the Product Liability Act or in the event of assumption of a guarantee.

10.5 Availability of Services

We endeavor to make the App and Services available without interruption. However, uninterrupted availability cannot be guaranteed. We reserve the right to temporarily restrict or suspend the App for maintenance work or updates.

10.6 Liability for Third-Party Content

Insofar as the App contains links to external websites or services, we assume no responsibility for their content, data protection practices, or availability.

10.7 Liability for User Results

As set out in Section 3, Attouch is a wellness app and not a medical service. We assume no liability for:

  • Health effects of using the App
  • Failure to achieve expected results or improvements
  • Decisions you make based on the App content

11. Data Protection

11.1 Reference to Privacy Policy

Information about the collection, processing, and use of your personal data can be found in our Privacy Policy, which is available at https://attouch.app/app-privacy.

11.2 Special Categories of Data

In the course of using the App, special categories of personal data (health data within the meaning of Article 9 GDPR) may be processed, in particular:

  • Results of the attachment style assessment
  • Journal entries with potentially health-related content
  • Mood tracking data

The processing of this data is based exclusively on your explicit consent pursuant to Article 9(2)(a) GDPR.

11.3 Your Rights

You have comprehensive rights under the GDPR regarding your personal data, including the right to access, rectification, erasure, restriction of processing, data portability, and objection. Details can be found in our Privacy Policy.

12. Changes to Terms of Service

12.1 Right to Modify

We reserve the right to change these Terms at any time to:

  • Account for legal or regulatory changes
  • Accommodate new features or Services
  • Make clarifications
  • Implement security improvements

12.2 Notification of Changes

You will be informed of material changes to these Terms at least six (6) weeks before the changes take effect, e.g., by email to the email address associated with your account or by notification in the App.

12.3 Right to Object

You may object to the changes within the notification period. If you object to the changes, we have the right to extraordinarily terminate the contractual relationship. If you do not object and continue to use the App after the changes take effect, the amended Terms are deemed accepted.

12.4 Current Version

The current version of these Terms is always available in the App and on our website.

13. Termination

13.1 Termination by User

You may terminate your user account and thus the contractual relationship at any time without giving reasons. Termination may be made:

13.2 Termination by Attouch

We may terminate the contractual relationship at any time without giving reasons.

We may also terminate with immediate effect for good cause. Good cause exists in particular in the case of:

  • Material violations of these Terms
  • Fraudulent or illegal conduct
  • Offensive, threatening, or defamatory behavior towards other users or our employees

13.3 Consequences of Termination

Upon termination taking effect:

  • Your access rights to the App and Services end
  • Your personal data will be deleted or anonymized in accordance with our Privacy Policy and legal retention requirements
  • You can download your data via the data export function in the App before termination

13.4 Data Export Before Termination

We recommend that you export your data before termination. You can download your data in JSON format via the function in the account settings.

14. Final Provisions

14.1 Governing Law

These Terms are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

If you are a consumer with habitual residence in another EU member state, the mandatory consumer protection provisions of your country of residence remain unaffected.

14.2 Place of Jurisdiction

For consumers, the statutory place of jurisdiction applies.

14.3 Online Dispute Resolution

The European Commission provides a platform for online dispute resolution (ODR): https://ec.europa.eu/consumers/odr/

We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

14.4 Severability Clause

If individual provisions of these Terms are or become invalid or unenforceable, the validity of the remaining provisions shall remain unaffected. In place of the invalid or unenforceable provision, a valid and enforceable provision shall apply that comes closest to the economic objective that the parties pursued with the invalid or unenforceable provision.

14.5 Survival of Provisions

Provisions that by their nature are intended to survive termination of the contractual relationship shall remain effective after termination. This applies in particular to the provisions on liability, intellectual property, and data protection.

14.6 No Assignment

You may not transfer or assign your rights and obligations under this contract to third parties without our prior written consent.

14.7 Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and Attouch regarding the use of the App and Services and supersede all prior agreements or understandings on this subject.

15. Contact

For questions about these Terms or the App, please contact:

Attouch

Email: info@attouch.app

These Terms of Service were last updated on: 22 March 2026

Legal Notice

The German version of these Terms of Service (TERMS_OF_SERVICE_DE.md) is the legally binding version. This English translation is provided for convenience only. In case of any discrepancy between the German and English versions, the German version shall prevail.